RETURNS POLICY

Returns

If you find that the clippers are unsuitable or not exactly what you were looking for, you are welcome to send them back for a full refund. This must be done within 14 days of purchase. Your clippers must be returned unused and in the original packaging along with a copy of the purchase receipt and a completed returns form. You will be required to arrange and pay for the return of the clippers and they should be well packed and clearly labelled.  

Masterclip offer a convenient subsidised returns courier service at a cost of £6.99. If you would like to take advantage of this discounted rate, simply add the DPD return to shop to your basket and proceed to the checkout. When this transaction is complete, a returns label will be emailed to you which can then be used at a local DPD drop off zone. Click here to see where your nearest drop off point is located.

If you would prefer to use another method of courier to return your clippers, you must obtain a certificate of postage, along with adequate insurance which will enable you to make a claim should your parcel get lost or damaged whilst in transit.

NOTE: due to hygiene reasons, refunds cannot be given for blades that have been used.

Faulty Goods

If you receive an item that is faulty, please contact our customer services team so we can arrange to despatch a replacement item and email returns postage for you to return the faulty goods.

NOTE: If an item is returned back and not considered to be faulty, or it is has not been used in accordance with the manufacturers guidelines, then you will be liable for the return courier charges.

We offer a convenient susbsidised returns courier service at a cost of £6.99. If you would like to take advantage of this discounted rate, simply add the DPD return to shop to your basket and proceed to checkout. When this transaction is complete, a returns label will be emailed to you which can then be used at a local DPD drop off zone. Click here to see where your nearest drop off point is located.

Inbound Postage